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Thursday, August 30 • 09:00 - 12:30
Developing Effective Service Level Indicators and Service Level Objectives FULL

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Devising service level indicators and service level objectives that effectively measure user experiences requires knowledge of the fundamentals of SLIs and SLOs and practice examining SLIs/SLOs for potential weaknesses. In this workshop, you will review SLI/SLO fundamentals, then practice devising and checking SLIs/SLOs in groups with guidance from the Google Customer Reliability Engineering team.

Attendees are expected to have some basic knowledge of monitoring (e.g. whitebox/blackbox) and some experience with how systems can fail.

Attendees will gain appropriate knowledge and experience from the exercise of devising SLOs and SLIs for an example application to propose SLO and SLIs for their own businesses. They will understand what SLAs, SLOs, SLIs, and error budgets are and how they are related; they will be able to understand to define and measure meaningful SLOs and how to run a service or application targeting those SLOs.


Kristina Bennett

Kristina Bennett has worked at Google since 2009. Although she recently joined the Customer Reliability Engineering team in their mission to apply the principles and lessons of SRE at Google towards customers, prior to that she spent five years working on data integrity across Go... Read More →
avatar for Liz Fong-Jones

Liz Fong-Jones

Developer Advocate, Activist, and Site Reliability Engineer, Google
Liz is a Staff Site Reliability Engineer at Google and works on the Google Cloud Customer Reliability Engineering team in New York. She lives with her wife, metamour, and two Samoyeds in Brooklyn. In her spare time, she plays classical piano, leads an EVE Online alliance, and advocates... Read More →
avatar for Gwendolyn Stockman

Gwendolyn Stockman

Gwendolyn Stockman has worked at Google since 2008, first as an SWE then as an SRE for the last 5 years. She is on the Customer Reliability Engineering team which she joined after being on a similar group which works with teams within Google launching to production. Before helping... Read More →
avatar for Stephen Thorne

Stephen Thorne

Stephen Thorne is a Senior Site Reliability Engineer at Google. He currently works in Customer Reliability Engineering, helping to integrate Google's Cloud customers' operations with Google SRE. Stephen learned how to be an SRE on the team that runs Google's advertiser and publisher... Read More →

Thursday August 30, 2018 09:00 - 12:30 CEST
3 - Hegel Room