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Friday, August 31 • 14:50 - 15:30
Deploying SRE Training Best Practices to Production: What We Learned (a.k.a. Strapping Jetpacks on Unicorns, the Postmortem)

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In 2015, Andrew Widdowson gave a talk at SREcon Americas titled “From Zero to Hero: Recommended Practices for Training your Ever-Evolving SRE Teams.” His recommendations were based on nearly a decade of personal experience ramping up new SREs at Google.

Fast forward to 2018. Google SRE now has a global training organization called SRE EDU. In many ways, SRE EDU was charged with developing a formal program to deploy these training best practices into production. Our goal? Spin up a globally consistent and reliable education program for Site Reliability Engineering.

Of course a cornerstone of SRE practice is the blameless postmortem. This talk addresses what we learned when scaling training best practices globally. Along the way, we’ll share tips for small and large organizations alike on how you can learn from our experience and ensure that you deliver an effective training experience for your SREs.

avatar for Jennifer Petoff

Jennifer Petoff

Director, SRE Education, Google Portugal
Jennifer Petoff is Director of Google Cloud Platform (GCP) & Technical Infrastructure (TI) Education and is based in Lisbon, Portugal. She leads training programs for Google's GCP and TI Engineering Teams. Jennifer is one of the co-editors of the best-selling book, Site Reliability... Read More →

Friday August 31, 2018 14:50 - 15:30 CEST
1 - Rheinlandsaal Ballroom A